Project Title: Support of Equation-Based Retail Business System

The Challenge

Equation is a world-class integrated, multicurrency, and multilingual retail banking system that provides support for all banking operations from a single automation platform. Using Equation as a core, Alfa Bank developed a set of additional routines to automate its retail banking operations. These include EHI, transaction processing, commission charge, interest rate calculation, and loan accounting.

Maintaining the Equation-based Retail Business System involved 24x7 functional and technical support for employees who use the system for banking operations. The task was to identify problems that users encountered while working with the system, as well as register and route system errors, incorrect system settings, wrong user actions, and etc.

The Solution

Leveraging its qualified resources, IBA formed in a short time period a team of professionals experienced in the support and development of banking information systems and AS/400-based software products. The IBA team worked on the customer site for a year providing excellent technical support and effectively assisting end users in handling the Retail Business System.

Results:
With assistance from IBA, Alfa Bank automated its retail banking operations using the Equation- based Retail Business System. IBA solved technical problems caused by the deployment and operation of the new software tool, while bank employees could focus on their key areas of competence. As a result, IBA facilitated the smooth and quick transfer of Alfa Bank to 24-hour automated client service. Commenting on the IBA work, Vladimir Gibenko, Head of Information Systems Support Department of Alfa Bank, said: "During the year 2003, IBA specialists provided support for the Equation System. Seven days a week and 24 hours a day, they responded quickly to the emerging problems, solving these successfully. I would like to thank the IBA experts for their professional attitude and responsibility."

Tools and Technologies

• Equation-based Retail Business System
  
• AS/400

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