Project Title: The center for developing speech analysis software for ASC Telecom

The Challenge

The ASC Telecom company has developed its own software product intended for call centers and services whose functioning depends on efficiently replying to public calls, such as ambulance centers, fire brigades, security services, etc.

Because of the large volume of work, the company, needing to improve the product and market its new versions based on the next generation technologies, decided to outsource the effort, commissioning the work from a company capable of completing it fast and highly experienced in developing solutions for mobile, stationary and IP telephone communications. Reksoft being exactly such a company, with a large telecommunications development portfolio, it was selected for the job that included the following:

• Developing new versions of the client's existing product based on the latest technologies
  
• The volume of work having grown, creating an added development center
  
• Developing the new versions in the shortest possible time
  
• Developing a new generation product

The Solution

It was decided that the new versions of the product should mainly concentrate on the optimization of business procedures, the creation of a new technology for recording written and oral speech, quality management, speech analysis, eLearning and resource management. The new versions of the product were supposed to use the same workstations, whereas being based on new technologies. They were also supposed to be internally extended so as to work faster.

To enable the Reksoft team to appropriately start working on the new version of the product, the company had to create its own development center. While using just a few people at the start, the Reksoft team was trained at the client's office, assisting in the support of the previous versions of the product. Later, the professional team of developers began creating and testing new versions based on new technologies and using a new architecture. The efforts were about the following:

• Creating a new professional team for developing, testing and supporting the product
  
• Using new technologies in the creation of a new level product
  
• Developing a new architecture for the product
  
• Reksoft's support of the previous versions of the product

Tools and Technologies

Microsoft Visual Studio 2010 C++,
Microsoft Build Visual Studio 2010,
Google Protocol Buffers data interchange format,
Google C++ Testing Framework,
Google C++ Mocking Framework,
JIRA,
Java 7,
Sip Test Studio,
Sparx Systems Enterprise Architect,
Microsoft Visio,
Eclipse

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