Project Title: An on-line information system to support brokers and consumers of Internet services
The Challenge
Web hosting brokerages are fairly new players in the Internet services market. They help large Internet Service Providers (ISP) communicate their product to the full spectrum of potential customers, offer better customer service and sell Internet-related services more successfully bringing the increase in revenue to the large ISPs and better level of satisfaction to small Internet service consumers. ISPs that adopt this brokerage-type model need an advanced information system to provide their brokers (resellers) and their subscribers with a convenient Web based tool for managing accounts, signing up for and cancelling services, communicating with each other, and reporting problems. Japan based firm ValueComerce engaged Artezio in development and support of a second release of such an information system.The Solution
Artezio software engineers joined in an international team directed by the client project managers in Japan. User interfaces for brokers (resellers) and their subscribers were initially made bi-lingual (English/ Japanese) with a prospect to become multilingual in a future release. From the organizational standpoint, Artezio streamlined its daily and weekly work schedules to leverage the significant time difference and difference in holiday schedules and to set up a non-stop software production line.ValueCommerce opted to participate actively in screening members for their dedicated Artezio based team to make sure technical and communication skills of our software engineers matched their stringent requirements. The architecture and business logic of the application was fairly complicated, so those who joined the team thoroughly studied technical design specification. Typical workflow scenario for ValueCommerce was to lay out coding assignments (tasks) and forward them to Artezio for execution. During the course of the project, dozens of tasks have been sent down and implemented by Artezio coders. Artezio was responsible for unit testing, while on-site customer specialists performed functional testing.
Tools and Technologies
- Model-View-Controller approach
- Java Servlets, JNDI, JDO
- Apache Ant 1.5.3
- JavaScript, HTML
- Jakarta Velocity Template Engine 1.3.1
- Struts framework
- Caucho Resin XML Application Server
- LDAP
- Oracle 8i
- MySQL Database Server
- JDK 1.4.2
- Red Hat Linux 7.3
Related links
http://www.artezio.com/experience/casestudies/informationhttp://www.valuecommerce.com
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