The IT outsourcing and BPO conference 2004
Barcelona, Spain, Oct 28, 2004 – Oct 29, 2004
http://www.bmeglobal.com
The BME Global IT Outsourcing and BPO conference will give you the opportunity to hear real case studies and keynote presentations from those experts and organisations that have made successful outsourcing initiatives and decisions to outsource one or multiple functions. This will give you valuable insight and allow you to lead the process and strategically align your department's activities with your overall organisations business goals. You will understand and gain insight to what works and what does not work.
Listen to the highest quality speakers address key areas concerning outsourcing and BPO. This conference will give delegates a unique learning platform designed to help you make those all important decisions and steps to implement near-shore and off-shore outsourcing solutions.
Whatever size organisation you are, or if you are just starting to investigate outsourcing and BPO, or are actively pursuing a relationship, this conference is specifically designed to help you study and learn all the key areas needed, so you can successfully enhance business profitability and maximize your service levels.
Key topics will include
The BME Global IT Outsourcing and BPO conference will give you the opportunity to hear real case studies and keynote presentations from those experts and organisations that have made successful outsourcing initiatives and decisions to outsource one or multiple functions. This will give you valuable insight and allow you to lead the process and strategically align your department's activities with your overall organisations business goals. You will understand and gain insight to what works and what does not work.
Listen to the highest quality speakers address key areas concerning outsourcing and BPO. This conference will give delegates a unique learning platform designed to help you make those all important decisions and steps to implement near-shore and off-shore outsourcing solutions.
Whatever size organisation you are, or if you are just starting to investigate outsourcing and BPO, or are actively pursuing a relationship, this conference is specifically designed to help you study and learn all the key areas needed, so you can successfully enhance business profitability and maximize your service levels.
Key topics will include
- Aligning IT Outsourcing and BPO initiatives with enterprise architecture and business strategy
- Importance of using the right communication tools for business strategy in context of IT outsourcing and BPO initiatives
- How IT outsourcing and BPO can be aligned with business productivity and growth objectives
- Managing the relationship with the provider
- Managing the risks of outsourcing will ensure costly mistakes are avoided
- The cost of off shoring and the hidden costs
- Strategy drivers and benefits of BPO
- How to choose the right partner and overcome concerns on issues as control and security
- How organisations can control the costs
- How to guarantee positive ROI
- Legal developments in outsourcing IT and Business process
- Effective governance of an outsourcing partner
- Making sense of the outsourcing provider marketplace
- The opportunity for developing in-house shared service centres
- Strategic versus tactical sourcing
- Measuring value in outsourcing deal
- Guaranteeing benefit realization-possible or impractical
- The decision and business case for staying in-house or externalizing your business or IT support services