IT-management tips from English Queen

Modern IT-infrastructure requires system approach, especially in large companies. Managers can take the initiative and show their self-dependence in small IT-teams, but in large-scale IT-businesses any spontaneous actions won’t be appreciated. Companies require united IT-policy and its common practical application in order to ensure proper work of all the computer systems. All these peculiarities induced IT-managers to search new methods and principles. The answer was found two decades ago. This is IT Infrastructure Library or ITIL. Nowadays it’s de facto standart for the majority of companies.

ITIL is a "code of laws" for IT-specialists, set of policies and concepts for managers in information technology. As a matter of fact it’s a set of books, where specialists can find the best methods of IT-business organization. The recommendations and principles, written in ITIL allow not only to build a united IT-company infrustructure, but also to guarantee its compatibility with similar structures of other companies. ITIL can be used in any IT organization; it has been adopted by many succesfull businesses all over the world: Microsoft, IBM, Guinness, Procter & Gamble, British Airways, Hewlett Packard and others.
The abbreviation "ITIL" and the phrase "IT Infrastructure Library" are property and registered trademarks of the United Kingdom’s OGC (Office of Government Commerce), but the information from this unusual "library" can be used by all comers.

This article was originally posted by Belhard Outsourcing and is the property of BelHard group